Privacy Policy

Learn how we collect, use and protect your personal information.

We Make Your World Secure.

Effective Date: August 2025

At MTS Group Limited, we are committed to protecting your personal data in accordance with the UAE’s Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other relevant regulations where applicable.

1. What This Notice Covers

This Privacy Notice explains how we collect, use, and protect your personal data when you:

  • Use our website;
  • Engage our services;
  • Contact or interact with us as a client, supplier, or professional contact.

2. Personal Data We Collect

We may collect and process:

  • Contact Information – name, email, phone number, and address;
  • Professional Information – job title and company;
  • Financial Data – bank details for payments;
  • Technical Data – IP address, browser, and usage data;
  • Any other data you provide voluntarily during our engagement.

We do not intentionally collect sensitive personal data unless legally required or with your explicit consent.​

3. Purpose and Legal Basis

We process personal data to:

  • Provide services and respond to enquiries;
  • Maintain business relationships;
  • Comply with legal obligations;
  • Improve our site and services;
  • Send you occasional business communications (with your consent or where allowed by law).

4. Sharing Your Information

We may share your data with:

  • Trusted third-party service providers;
  • Government or regulatory bodies when required;
  • Affiliated business entities where necessary for service delivery.

We do not sell your personal data.

5. International Transfers

Where personal data is transferred outside the UAE, we ensure appropriate legal and security safeguards are in place.

6. Data Retention

We retain data only as long as necessary for legal or business purposes. Suppression lists may be kept to honour your opt-out preferences.

7. Your Rights

Under the PDPL, you may have rights to:

  • Access, correct, or delete your data;
  • Object to certain processing;
  • Withdraw consent;
  • File a complaint with the UAE Data Office.

To exercise your rights, contact us at the details below.

8. Cookies

We use essential cookies to ensure website functionality. Non-essential cookies (e.g., for analytics) are only used with your consent. You can manage your settings through your browser.